Tag Archives: BDC

Different Geographical Areas and Web Design

One of the most meaningful discoveries we have noted since we coined the concept of conversion rate as it pertains to automotive web design is the considerable contrast in automotive buying habits from one geographical area to another. Of particular interest is that his is true even while staying within the context of one kind or type of buyer.

The Randomity Factor: The Secret Ingredient of Super Converting Websites

Emotional types and e-dealer website design

Many dealerships express frustrations with Internet buyers. An Internet buyer is often times described as an individual who will research a vehicle to the point of insanity, refuses to pay the dealership more than $200 profit, requires a great deal of effort to acquire as a customer, is a poor fixed operations customer, refers few if any people at all to the dealership, gives the credit for his exceptional bargain to the Internet as apposed to the dealership that accepted his offer, and then finally ends up buying somewhere else at the end of his lease. The question is, why do many dealerships have this horrific opinion of Internet customers? I believe the answer to this question is fairly obvious.

Handling Communication Between Employees in the BDC or Internet Department

The key to maintaining sanity within a dealership that has a rapidly growing Internet department or BDC is to structure a firm set of standards regarding “flow of communication”. In short, what we are trying to establish are the rules surrounding who talks to whom about what and when.